Welcome to our FAQ page!
Here we have carefully compiled a list of frequently asked questions and detailed answers about photovoltaic glass products, technology, foreign trade cooperation, after-sales service and environmental sustainability.
Whether you are new to photovoltaic glass or looking for a reliable partner, you will find the answers you need here.
If you can't find the answer to your question on this page, click on the “Contact Us” button or email us directly and we will be happy to provide you with personalized answers and support.
1、Product Related
What types of products do you mainly produce?
We specialize in producing the following three main types of products:
1、Capacitive touch screen: suitable for smart phones, tablet PCs, industrial control equipment, etc.
2、3A covers (anti-fingerprint, anti-reflective, anti-glare): widely used in high-end electronic devices, automotive displays and other fields.
3、LCD screen: covering a wide range of sizes and resolutions, suitable for consumer electronics, medical equipment, industrial instrumentation, etc.
Does your capacitive touch screen support multi-touch?
Yes, our capacitive touch screen supports multi-touch, with fast response speed and high precision, which can meet the needs of all kinds of high-end applications.
What does the “3A” in 3A cover mean?
The “3A” refers to the three characteristics of Anti-Fingerprint, Anti-Reflection and Anti-Glare, which can significantly improve the display effect and user experience.
How is the brightness and contrast of the LCD screen?
Our LCD screen has high brightness and high contrast, with clear and delicate display effect, suitable for all kinds of light environment. Specific parameters can be customized according to customer needs.
2、Technology And Quality
Do your products meet international quality standards?
Yes, our products have passed ISO 9001 quality management system certification and comply with RoHS, CE and other international standards to ensure product quality and environmental performance.
Does it support customized products?
We offer a full range of customization services, including size, resolution, interface type, etc., to be able to meet the individual needs of our customers.
Do you have self-developed technology?
Yes, we have a strong R&D team that specializes in the innovation of touch screen and display technology, and has obtained several patented technologies.
3、Foreign Trade Cooperation
Do you support worldwide shipping?
Yes, we support global shipping and work with a number of international logistics companies to ensure that our products are delivered safely and on time.
What are the payment methods for foreign trade cooperation?
We support a variety of payment methods, including Letter of Credit (L/C), Telegraphic Transfer (T/T), etc. The specific method can be negotiated according to the customer's needs.
Is there any minimum order quantity (MOQ) requirement?
We support small quantity trial orders and also welcome large quantity purchases. Specific MOQ can be negotiated according to product type and customer requirements.
How do I get a quote for a product?
You can submit an RFQ through the “Contact Us” page on our website, or send an email directly to our sales team, we will provide you with a detailed quote as soon as possible.
4、After-sales Service
What if the product is damaged during transportation?
We provide shipping insurance for all products. If the goods are damaged during transportation, please contact us in time, we will assist in handling the claim and arrange for replacement as soon as possible after communication and agreement.
Do you provide after-sales technical support?
Yes, we provide lifelong technical consulting services and warranty services for a certain period of time to ensure that customers have no worries in the process of use.
How do you handle customer complaints?
We highly value customer feedback. If you have any dissatisfaction with our products or services, please contact us through our customer service hotline or email, we will respond within 24 hours and solve the problem properly.
5、Environmental Protection And Sustainable Development
Are your products environmentally friendly?
Yes, our products are made of environmentally friendly materials and production processes that comply with RoHS and other international environmental standards, and we are committed to providing green and sustainable solutions for our customers.
How do you reduce carbon emissions in your manufacturing process?
We practice green manufacturing by optimizing production processes, using clean energy and recycling waste to minimize carbon emissions.
6、Other issues
How can I establish a long-term relationship with you?
We are very pleased to establish long-term cooperative relationships with our customers around the world. You can submit your interest in cooperation through the “Contact Us” page on our website, or contact our sales team directly and we will provide you with an exclusive cooperation program.
Is it possible to visit the factory?
Of course it is possible! We welcome customers to make an appointment to visit our factory at any time to witness our production process and product quality.
Do you participate in international exhibitions?
Yes, we regularly participate in the world's leading electronic, display technology and optoelectronic exhibitions, you are welcome to visit our booth to discuss cooperation.
Contact us
Whether you have questions about our products, need a quote, or want to discuss a custom order, our team is ready to assist you.
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